Privacy Policy

We collect information you voluntarily provide and data automatically collected when you interact with our website.

• Appointment bookings: Full name, email address, phone number, service requested, preferred date and time, and any additional notes you provide.
• Chatbot interactions: Messages exchanged with our AI assistant, and if you request a callback, your name, phone number, and reason for contact.
• Analytics and advertising data: Page views, clicks, device type, approximate location, and referral source via Google Analytics (GA4), Google Tag Manager, Google Ads, Meta (Facebook) Pixel, and TikTok Pixel.
• Technical data: IP address, browser type, operating system, and cookies stored on your device.

• To schedule, confirm, and manage your dental appointments.
• To respond to your inquiries and follow up on your care.
• To send you appointment confirmations, reminders, and clinic updates via email, SMS, or WhatsApp.
• To improve our website, services, and patient experience through analytics.
• To measure the effectiveness of our advertising campaigns on Google, Meta, and TikTok.
• To comply with legal obligations and protect the security of our services.

We process your personal data based on:

• Consent — when you submit a booking form, use the chatbot, or accept cookies.
• Contractual necessity — to fulfill your appointment request.
• Legitimate interests — for website analytics, fraud prevention, and service improvement.
• Legal obligation — where required by applicable healthcare or data-protection law.

We use cookies and similar technologies to track website usage, remember your preferences, and deliver relevant advertisements. The third-party services we use include:

• Google Analytics 4 (GA4) — Measurement ID G-ZT7EB6KDQD
• Google Tag Manager — GTM-MQ3968H6
• Google Ads — AW-10871354745, AW-16674432302
• Meta (Facebook) Pixel — 1503456907912613, 926370097083611
• TikTok Pixel — D7HJAHBC77UBV63HRAEG, D7DSO0JC77U751P3HM50

You can manage or disable cookies through your browser settings. For more information, visit Your Online Choices or Google Ad Settings.

We do not sell your personal information. We only share data with trusted third parties necessary to operate our services:

• Supabase — our cloud database provider for secure storage of appointment and contact data.
• Email service providers — to send transactional emails such as appointment confirmations.
• Analytics and advertising partners — Google, Meta, and TikTok, as described above.
• Legal authorities — when required by law or to protect our rights and safety.

All third-party providers are contractually bound to process your data only for the purposes we specify and in compliance with applicable data-protection laws.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

• Appointment and contact data: retained for the duration of your care relationship plus applicable legal retention periods.
• Analytics and advertising data: retained according to the policies of Google, Meta, and TikTok (typically 2–26 months).
• Chatbot conversation logs: retained for 12 months for service-improvement purposes, then anonymized or deleted.

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS) across our website.
• Row-Level Security (RLS) on our database to restrict access.
• Restricted access to personal data to authorized staff only.
• Regular security monitoring and vulnerability assessments.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal obligations.
• Restriction — request that we limit the processing of your data.
• Objection — object to the processing of your data for direct marketing or legitimate interests.
• Data portability — request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 11 below.

Our website is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected data from a child under 13, please contact us immediately and we will delete the information.

Your data is stored and processed in cloud infrastructure located outside Nigeria (primarily in the United States and European Union). By using our website, you consent to the transfer of your data to these jurisdictions, which may have different data-protection laws. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Clinic: Glisten Dental Clinic
• Address: 6 Tamale Street, Wuse Zone 3, behind FRSC HQ, beside Federal Civil Service Commission, Abuja, Nigeria
• Phone: +234 903 946 4822, +234 806 117 1690
• Email: info@glistendentalclinic.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.